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WA Insurance Commissioner fines Regence BlueShield, Asuris $750,000
The 750 thousand dollar fine levied by the Insurance Commissioner against Regence is one of the largest in the office’s history. The state’s audit began when it was flooded with hundreds of complaints...
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The Case For Signing Contracts with Contractors
A Lake Stevens woman paid 9-thousand dollars for an artifical lawn — but she says the contractor didn’t finish the job. One problem: She was missing a key piece to prove her case. She called KIRO 7’s...
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Jesse takes on Instagram scammer and explains how to protect yourself
It’s the promise of big money-with little investment, called money flipping. It’s one of Instagram’s newest scams and it’s aimed at your kids. Bryan Seely is a well-known internet security expert and...
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Jesse helps Kent man take flight and get what he paid for
A Kent man received a Groupon from his mother at Christmas. It was for a life-long dream, a flying lesson, but now he’s having trouble redeeming it. Kasey Chakos loves his life of thrills. From the...
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Jesse explains how a young man’s suicide change mental health care for Kaiser
One young man changed the mental health care system at Kasier Permenente after his death last year. Brennen Smith is best described as young and vibrant, while slowly losing a battle against drug...
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Samsung to Replace Galaxy Note7 Phones After Explosion Claims
Samsung launched an exchange program Friday, after dozens of reports that the Galaxy Note7 devices can catch fire. There have been more than 30 reports of the phone catching on fire since the device...
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Jesse explains what consumers need to know before buying Apple’s iPhone 7
Today’s cord cutting story has nothing to do with cable television, but has everything to do with Apple. “With iPhone 7 and 7 plus we’re moving to connect them over lightening, ” said Head of...
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Help Jesse Return A Piece of History to an American Hero
Most of us consider ourselves lucky when we find money on the ground. But one usher at a Mariner’s game knew this particular dollar bill was worth far more than any other dollar. Jim Grieger, an...
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Jesse helps Puyallup family get refund after false car mileage
Imagine you purchased a used car and later found out the mileage is short by nearly 30,000 miles. What would you do? A Puyallup couple, Marisa and Mike Maack, purchased a 2002 Volvo, which they...
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Jesse Explains Yelp Review Controversy
The House of Representatives recently passed the Consumer Review Fairness Act in direct response to contracts that prevent or punish customers who write negative reviews. “If consumers want to post a...
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Community gives cancer patient special surprise
She’s raised four daughters, climbed Mount Rainier, and now this grandmother is taking aim at a familiar enemy: cancer. Meet Jonnie Lane, the 84-year-old who never slows down. “She’s always been...
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Community gives cancer patient special surprise
You might remember this woman from Seafair Sunday: Jonnie Lane. She’s a salmon-catching, Volkswagen van -driving, Seahawks-cheering, 84-year-old who never slows down. “She even took her own truck and...
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Jesse helps Seattle man win back the life he deserves
Could you ever imagine being declared dead by the government? Meet Edward Seagle. This man is very much alive, but to the Social Security Administration—he’s deceased. “It’s like I don’t exist, you...
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Jesse explains what you need to check in a pre-purchase inspection
A Ferndale woman purchased a used car and it broke down the same day. How do you avoid this from happening to you? Kerri Hendrickson, from Frendale bought, a used 2008 Subaru Legacy from AWD Auto...
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Jesse explains how to find a legit locksmith
The times you need a locksmith you’re probably in a desperate situation. Unfortunately, some companies prey on that. So how do you know when a locksmith is legit? What do you when you are forced to...
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Jesse investigates questionable court judgment against military family
A Centralia couple is angry after getting ripped off by a man and his company that provides service to military families. They also believe they’re not the only victims. Jimmy and Amanda Eversole’s...
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URGENT: Last day to file claim; consumers can get cash back after LCD settlement
Attorney General Bob Ferguson has announced details on how consumers can claim their share of a settlement against LCD manufacturers accused of price-fixing. Last May, the AG recovered $63M from nine...
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Jesse explains the LDC settlement and how consumers can get money back
There’s just hours left for Washington consumers to claim a refund for certain electronics bought between 1998 and 2006. It’s tied to a lawsuit the state settled last year. “This is one of our largest...
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WSF closes security flaw after customer’s discovery
A Ferry rider discovered some issues with Washington State Ferries Wave2Go ticketing system. Richard Tetu forgot his password to his online account and went through the process of retrieving it. “All...
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